The text robot is borderline rude, it all added up to sticking to casinos where you can get personalized service, competent service, this wasn’t it. No record of my late check out, what a not surprise. “ oh you were given wrong keys.” Night before leaving, go to front desk to confirm late check out, the line too long again, not gonna wait hour or so to ask a question so I call, get an automated text system robot option. All accompanying members must be 21 years of age or older. Complimentary night stay is limited to two people, one of which must be the Caesars Rewards member. Seven Stars members who attained a Tier Score of 1,000,000 will qualify for 4 Free Nights in a Las Vegas Premium Suite.
Now must walk, luggage in tow, all the way back through the casino again to front desk. FOUR NIGHT STAY IN A LAS VEGAS PREMIUM SUITE WITH 1 MILLION TIER SCORE. I take luggage and walk all the way to other end of casino, to find the keys don’t work. Told for my issue, that I could have a late check out time. No record of my check in! How was my card swiped, interaction with front desk personnel, etc completely gone!? Talk to someone and she gets my room, gives me keys. Came back later to find kiosk machine lines ( where you retrieve your room keys) at hour long waits.) finally at 8 pm kiosk open. Casino Host at Caesars Entertainment Corporation Las Vegas, NV.
Checked in early 9 am, but room unavailable until later, understood.
